Answers visitors trust. Leads your team can act on.

We crawl your site up to your plan's page limit — following your sitemap and rendering JavaScript-heavy pages too — then index what we crawled so the agent can answer from it.

Internal manuals, spec sheets, price lists — read the same way as the pages of your site. Total upload size capped per plan.

Visitors paperclip a PDF, DOCX, XLSX, CSV or TXT in chat — the agent reads it on the fly and returns a structured answer: a price quote off the real page or word count, a resume score, a TLDR, a document-completeness checklist, or a custom extraction you define.

Vector + full-text + reranker — finds the right passage even when the question is worded differently from your page.

A reply backed by your content shows the pages or files it was written from — so visitors trust it and you can audit it.

Answers drawn from your content are tagged. When the agent doesn't know, it is instructed to admit it and escalate — instead of inventing prices or policies.

Scheduled re-crawls with change detection: weekly on Starter, daily on Pro, every 12 hours on Business. Update a price and the agent picks it up automatically.

After the crawl we work out what you do — online store, SaaS, real estate, healthcare, education, professional services, and more — and load the AI template that fits.

Start from the template we auto-pick for your business, then edit the agent's own instructions — voice, tone, rules, what to say and what to avoid — to sound like you. No code.

A visitor from Germany sees the agent in German. A visitor from Mexico sees it in Spanish. And it's not just the answers — the widget's own buttons, notices and consent prompts show up in the visitor's language, right-to-left scripts included; lead-form field labels show as written in your form settings. No translation team, no missed international sales.

Products, property listings, menu items, courses, rooms, services, and articles show up as rich cards — image, title, price, and a click-through — instead of a wall of text when a visitor is browsing.

A plain text field in the Knowledge Base for facts written down nowhere — indexed like a document, so the agent can answer from it.

Captured leads land in a filterable inbox — full form data, source page, conversation context, status workflow (New → Viewed → In progress → Awaiting customer → Contacted → Resolved), and one-click Reply + Copy email + delivery indicator (email / webhook sent or not).

Watches for buying signals and asks for contact details only when the visitor is ready. No popups on the third second.

Choose which fields the agent collects, rename the labels visitors see, mark fields required, and add your own custom fields — no code.

If the visitor already mentioned name / email / phone in the chat, the assistant does not ask for it again and asks only for what's missing.

Each lead your assistant captures fires a POST to your configured URL alongside the email — Zapier Catch Hook, n8n, Slack incoming webhook, your own CRM endpoint, these work today. Leads created by a calendar booking are not sent.

Outbound webhooks are HMAC-SHA256 signed so receivers verify origin. Failed deliveries land in a persistent queue and retry on exponential backoff (5min → 30min → 2h → 12h → 24h) — receiver outages stop losing leads.

Download the period's captured leads as CSV from Dashboard → Leads. Open on every plan — a leads-only export is data portability, not a paid tier. (Downloading the analytics overview as its own CSV is the separate Pro-and-up `analytics-export` feature.)

Visitors book a meeting from inside the chat — Cal.com / Calendly.

See which form field is killing your conversion — drop it, rewrite the label, or move it later. Shown in the Overview tab of Analytics.

Invite teammates as operators without handing over your account: per-website sharing plus per-section permissions (Leads, Analytics, Knowledge Base, Integrations, AI Templates, Chat Configuration). Edit or revoke instantly.

Transfer ownership of the account — its websites, and the team around it — to a teammate already on it. One confirmation in the dashboard, no support ticket, no rebuilding. (Not available while the account has a partner application under review or a partnership, or while either person has scheduled closing their own account.)

Visitors can start a real voice call with your team straight from the chat window — no phone number, no dialing, no software. Browser-to-browser audio; if the call goes unanswered and you have a lead form set up, the visitor is offered it so the lead is not lost. In most live-chat tools, only the agent can start a call — visitor-initiated calling is usually an enterprise contact-center feature.

Your operator reads visitor messages in their own language, and their reply reaches the visitor in the visitor's — 38 languages, with no install, language picker or switch for the visitor. Included with Live Agent; translation runs in the operator's browser and needs a desktop browser with a built-in translator, such as a recent Google Chrome or Microsoft Edge.

A second bubble invites the visitor when they linger on a page or move to leave — at most once a day in that browser, and not again after they have opened the chat in that browser tab while it can keep site storage.

When a lead goes cold, the assistant writes a short follow-up email and sends it automatically once follow-up is on. For a personal reply, Generate AI reply gives you a draft to review and send. Sends under your own name.

For booking businesses: the assistant sends a confirmation or reminder for an upcoming appointment a set number of hours before it — by email, or over WhatsApp once you've connected WhatsApp Business. An AI voice confirmation call is coming soon.

When a visitor switches to a human, the operator sees what they were just asking the AI right beside the live chat — by default the questions it did not answer confidently, or the full set of its questions when you store the chat turns — so the visitor does not have to re-explain.

Visitors click one button to reach a real operator, right inside the same widget — no separate live-chat tool to install. Your team works from a shared inbox in the dashboard: invite operators by email, assign conversations, share saved replies. The button only shows when someone's actually online.

Find a past conversation in the Live Chat inbox by a word in its messages or by the visitor's captured name or email.

When a visitor leaves a conversation a human operator answered, the widget can ask for a 1 to 5 star rating and an optional comment. The average and the positive share appear in Live Chat → Analytics.

Visitors press the mic and ask out loud — useful on mobile, in noisy environments, and for accessibility. Runs on the visitor's own browser speech engine, so there is no metering.

Reads answers back in the visitor's language. Hands-free conversations on mobile and a friendlier UX for visitors who'd rather listen.

Default language and dark / light / auto theme.

Left / right corner and bubble size — make the agent fit your existing UI.

Custom text next to the bubble, plus a toggle to hide the label entirely.

Set the full palette per theme — bubble, accent, header, background, text, and the two message colors, plus a background image — so the agent looks right in both light and dark.

Pixel-precise bottom and side offsets — clear sticky CTAs, cookie banners, or fixed footers.

Open the chat after N seconds — for visitors who might not notice the bubble.

Screen-reader announcements, full keyboard operation, focus-trapped dialogs, and reduced-motion support are built in — no configuration, whatever your plan.

Upload a face for the bot and a logo in the header. The agent looks like part of your brand, not a generic bot.

Replace the default chat icon with your own SVG / PNG.

Hide the branding strip. Your agent, your brand, only.

Custom welcome per language, plus suggested questions — up to four generated from your content — that double as qualification prompts.

As you edit colors, welcome message, theme, and toggles, a mock of your embedded widget re-renders in real time — you see how it will look before you save.

A hero card at the top of your dashboard shows how many times visitors interacted with the agent this period — split into manual clicks and proactive auto-shows. Available whatever your plan, Starter included. Shown in the Overview tab of Analytics.

Conversations, leads, satisfaction, top topics — at-a-glance. Shown in the Overview tab of Analytics.

Topic breakdown, thumbs-up / thumbs-down sentiment, top questions asked and dissatisfied questions. Shown in the Messages tab of Analytics.

Surfaces the questions visitors asked that your content didn't answer — ranked by frequency. The pages you should publish next to stop bouncing visitors. Shown in the Messages tab of Analytics.

Read the actual chats, and see how each one ended — handled, handed to a person, or left with a question unanswered. Shown in the Conversations tab of Analytics.

Groups conversations into topics drawn from your site's own content structure, so you can see what visitors ask about at a glance. Shown in the Messages tab of Analytics.

Thumbs-up / thumbs-down rolled up by topic so you spot which subject area frustrates visitors before it shows up in support tickets. Shown in the Messages tab of Analytics.

Where your visitors are and what languages they're chatting in. Shown in the Geographic tab of Analytics.

The Analytics → Export tab: the period's analytics overview as its own CSV, one section per download. The leads export is open on every plan (`lead-export`); this is the analytics half of it. Shown in the Export tab of Analytics.

Puts a dollar figure on the agent — support-cost savings vs traditional staffing, return vs your subscription, payback period and hours saved, plus cost-per-lead and cost-per-conversation. Shown in the ROI tab of Analytics.

The share of the period's conversations that ran to at least two messages, which stands in for the assistant having replied. It measures the shape of a chat, not whether the question was solved. Shown in the Messages tab of Analytics.

Analytics on what visitors upload and how the agent handled it — volume, document types, and parse quality / confidence — trended over time. Shown in the Document Analysis tab of Analytics.

1-click OAuth connect to your Slack workspace. Each lead your lead forms capture lands in the channel you pick as a rich Block Kit message — the fields the visitor filled in, the site it came from, and the session reference.

OAuth-connect Calendly — the agent offers live slot availability and books visitors inside the chat. Bookings count toward your plan quota.

API-key connect to open-source Cal.com — the agent checks live availability, offers slots, and confirms bookings inside the chat.

Give the agent your own tools — call an external API, collect structured input via a form, or surface a link/CTA — configured in the dashboard, no code.

Connect your Shopify store via OAuth — the agent looks up live fulfillment + tracking, verified by order number and the email on the order.

Your own software reads your leads, conversations, analytics and knowledge base, and can write knowledge base entries and widget settings, with API keys you create, limit to chosen websites and actions, and revoke. Included on Pro and Business; opening in stages.

AI assistants that support custom connectors (MCP) can find your business, read your public details, put questions to your assistant, leave an enquiry, check free appointment times, book one and look up an order — only the actions you switch on, and only after you verify your domain. Opening in stages.

Connect an AI assistant that you and your team use and it can read your leads, conversations, analytics and knowledge base, answer through your assistant, and suggest knowledge base changes that wait for your approval. Opening in stages.

Run the same agent on WhatsApp Business — grounded answers, multilingual replies, lead capture, and conversation history.

Run the same agent in Instagram DMs — grounded answers, multilingual replies, lead capture, and conversation history.

Run the same agent in Facebook Messenger — grounded answers, multilingual replies, lead capture, and conversation history.

Per-IP, per-device fingerprint and per-site limits slow scrapers and automated abuse, and prompt guardrails keep the agent on script.

Delete a website yourself — for a paid one the deletion takes effect at the end of the paid period and the website is then held recoverable for a grace period before it is permanently removed; one with no payment on record is removed at once. Deleting is not tied to a plan, and neither is exporting your captured leads to CSV. (Downloading the analytics overview as its own CSV is a separate Pro+ feature.)

An append-only record of the privileged actions on your account — sign-ins, deletions, payments, website changes, support access — showing who did it, when, and how it turned out. A database trigger blocks an edit or delete and our own database role holds no update, delete or truncate privilege, so no request reaching the product can alter an entry. Entries are kept for the period in our Data Retention Policy (/docs/data-retention) — searchable first, then in an encrypted archive — and the expired partition is dropped only once that archive has been read back and re-verified. A self-serve view of the full trail is on the roadmap, and until then it can be provided on request under a DPA — but the part of it that records our own staff touching your data is already in your dashboard today, under Support activity.

Turn on a time-based one-time-password second factor (Google Authenticator, 1Password, Authy) for your own account login — and the same second factor gates sensitive support and break-glass admin actions on our side.

Zero-downtime deploys, health-checked replicas, external uptime monitoring, and encrypted off-site backups, with restores drill-tested by restoring a real database from both an on-host dump and the off-site copy and verifying its row counts.

See a record of how our support team accessed your account or your websites — who, when, why, and what they did — with a live notice on the Support activity page while support is in. The record is shown to the person it concerns, not to the other administrators of a shared account. Your own self-serve view, aligned with your GDPR right of access.