Terms of Service

Last updated: October 26, 2026

1. Who These Terms Are Between

These Terms of Service ("Terms") are an agreement between NOVIXAGENT ("we", "us", or "our") and the company or other organisation for which a NovixAgent AI account is held (the "Customer", "you"). The Data Processing Agreement ("DPA") forms part of these Terms and governs the personal data we process for the Customer.

Sections 2 to 11 apply to the Customer. Section 12 applies to the visitors of a Customer's website or messaging channel who chat with the assistant; sections 7, 8, 13 and 14 apply to both.

2. Accepting These Terms

• At sign-up. The person who creates an account accepts these Terms and the DPA on their own behalf and on behalf of the company, and states that they have read the Privacy Policy, by ticking the box on the sign-up form. The form does not create an account until that box is ticked.
• When the acceptance is recorded. We record it once that person confirms the email address through the link we send and enters the password they chose at sign-up. The record holds the company, the account that accepted, the revision of each document (the date under its title and the code described in section 11) and the time we received the sign-up form. A password reset does not record an acceptance, so a box ticked by somebody who registered an address that is not theirs does not become the acceptance of the address's owner.
• Accounts created without the form. An account created by signing in with Google or another single sign-on provider does not pass through the sign-up form. Its owner, and the owner of an account for which no acceptance was recorded, is asked to accept in the dashboard as section 11 describes, once the account holds its first website.

3. The Service

NovixAgent AI lets the Customer place an AI assistant on its websites and, where its plan includes them, its messaging channels; give the assistant the Customer's own content to answer from; and manage conversations, leads, settings, teammates, API keys and connected AI apps in the dashboard.

4. Your Content and Our Rights

• Our Rights: NovixAgent AI, including its software, UI design, logic, and associated trademarks, are the exclusive intellectual property of NOVIXAGENT and its licensors.
• Your Content: You keep your rights in the content you give the service — the pages we read from your website at your request, the documents you upload, and your settings ("Customer Content"). You grant us a worldwide, non-exclusive license to process, store and display Customer Content solely to provide the service to you. Personal data within it is processed under the DPA.

5. Your Responsibilities

• What the assistant says on your behalf. You decide what the assistant is given to answer from and how it is configured, and you are responsible for that configuration on your website and channels.
• Your visitors. You are responsible for informing the visitors of your website about the chat, as your own privacy notice requires.
• The people and software you let in. You are responsible for the teammates you invite to work in your account, and for the API keys you create and the AI apps you connect to it.

6. Subscription and Billing

Paid plans are billed on a recurring basis (monthly, yearly, or as selected). By subscribing you authorise us (via our payment processor, Stripe) to charge the applicable fees.

• Free trial. The Starter, Pro and Business plans each include a 7-day free trial on your first checkout. You will not be charged during the trial. If you do not cancel before the trial ends, the subscription converts to a paid plan automatically.
• One free trial per customer. Each customer is entitled to one free trial, and only on a website's first subscription. We identify a customer by account, by website domain or by messaging channel. Where our records show that one of these has already had a free trial, the trial is not available for it, and you can still subscribe without a trial. We may refuse to start a free trial, or end one that is running, where it is being abused.
• Trial limits. The plan's features are available during a free trial, but trial usage is limited below the allowance the plan gives once the trial has converted. We do not state the limits in these terms; the dashboard shows the limit that applies to your trial.
• Payment after a trial. The first payment after a free trial is handled like a renewal payment. If it fails, the widget stops answering visitors until you pay, and Stripe cancels the subscription once its payment retries have run out; the failed-payment terms below apply to the rest.
• Cancellation. You may cancel your subscription in the Stripe billing portal, reached via the Manage subscription button in your Dashboard. While a plan change is scheduled for the end of your billing period, Stripe's portal may not offer cancellation: if it does not, choose Cancel scheduled change in your Dashboard first, then cancel in the portal. Access continues until the end of the current billing period.
• Failed payments. If a renewal payment fails, Stripe will retry over the next several days. We email you each time an attempt fails, and the workspace itself changes from the first failed charge rather than at the end of the retries: the workspace is marked unpaid in your Dashboard, the sections behind the payment gate are replaced by a prompt to complete payment, and the widget stops answering visitors on your site. If the last retry also fails, Stripe cancels the subscription and the widget stays off until you pay for a plan again. While the retries are still running, you can restore service by updating your payment method in the Stripe billing portal, reached via Manage subscription in your Dashboard.
• Refunds. We do not offer prorated refunds for unused time unless required by law. If something is genuinely broken on our side, contact support@novixagent.ai and we will work it out.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NOVIXAGENT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF "HALLUCINATIONS."

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NOVIXAGENT OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

9. Indemnification

The Customer agrees to defend, indemnify, and hold harmless NOVIXAGENT from and against claims, liabilities, damages, losses, and expenses arising out of the Customer's violation of these Terms, its Customer Content, or the configuration of its assistant.

10. Termination

• By you. You may end this agreement whenever you choose by cancelling your subscriptions (section 6) and closing your account under Account → Close this account in the dashboard. Neither needs you to accept a new revision of these Terms or of the DPA first.
• By us. We may suspend or end the Customer's access to the service for a breach of these Terms.
• Your data. On termination, personal data is deleted or returned as the DPA provides.

11. Changes to These Terms

These Terms and the DPA each carry a revision: the date under the title together with a short code that our publishing tooling works out from the English text of that document as published. When we change one of them in a way that alters the parties' rights or obligations, we publish it with a new date. An acceptance counts only for the date and code recorded with it, so a change to the published English text of either document gives it a new revision and the owner is asked to accept it, including a correction or a clarification published under the same date. A change to a translation alone leaves the revision as it was.

A new revision is accepted for the Customer by the owner of the account, in a window the dashboard shows, which stays open until the owner accepts or signs out; it offers Accept, Sign out and a link to the screens below. Until the owner accepts:

• the revision the Customer last accepted continues to apply;
• the window covers the dashboard's screens other than Workspaces, Account and Documentation, where the owner can still manage or cancel a subscription, export or delete a workspace, close the account, and read the documents;
• the widget, messaging channels, API keys and connected AI apps keep working, and subscriptions keep renewing and being charged as section 6 describes;
• an owner who does not accept the new revision can end the agreement as section 10 describes.

Only the owner of the account is asked, and only while the account holds at least one website, including a website in its recovery window after deletion. Teammates who work in the account are not asked and are not stopped. When our support staff work in an account on its owner's behalf, the window is not shown to them, and an acceptance sent while they do so is refused.

12. Terms for Visitors Who Chat With the Assistant

This section applies to you when you chat with the NovixAgent AI assistant on a Customer's website or messaging channel. By using the chat you agree to it. If you disagree with any part of these terms, you may not access or use the service. The Customer — the business whose website or channel you are on — decides what the assistant answers from; we provide the service to that business.

12.1 Disclaimers and Limitations of AI

Warning — AI Hallucinations: NovixAgent AI utilizes advanced generative artificial intelligence models. While we strive for accuracy, AI systems can "hallucinate," meaning they may generate information that sounds plausible but is factually incorrect, incomplete, or inappropriate.

• No Professional Advice: The outputs provided by the widget do not constitute professional, financial, medical, or legal advice. You must verify any critical information with official sources or qualified human professionals.
• No Liability for Outputs: We are not responsible for any decisions made, actions taken, or losses incurred based on reliance on the information generated by the AI widget.

12.2 Conduct and Acceptable Use

When interacting with the widget, you agree not to engage in any of the following prohibited activities:

1. Harmful Content: Generating or transmitting unlawful, defamatory, harassing, discriminatory, or sexually explicit content.
2. Prompt Injection/Jailbreaking: Attempting to bypass systemic prompt instructions, safety filters, or operational boundaries of the AI.
3. Data Scraping: Using automated systems, bots, or scripts to extract data, text, or source code from the widget.
4. Rate Limit Evasion: Circumventing automated rate limiting or abuse prevention systems, including rotating IP addresses, spoofing device fingerprints, or sending requests faster than the limits the service enforces.
5. Sensitive Information: Entering highly sensitive PII such as Social Security numbers, full credit card numbers, or protected health information, unless over a secured, designated flow.
6. Malicious Payloads: Uploading files containing viruses, malware, or corrupted data.

12.3 Your Inputs

You retain all rights to the text and files you submit ("User Content"). By submitting User Content, you grant us and the website owner a worldwide, non-exclusive license to process, store, and display this content solely to provide the chatbot service to you. How your personal data is handled is described in our Privacy Policy.

12.4 Indemnification

You agree to defend, indemnify, and hold harmless NOVIXAGENT and the website owner from and against any claims, liabilities, damages, losses, and expenses arising out of your violation of these Terms or your misuse of the widget.

12.5 Ending Access

We reserve the right to monitor interactions and terminate or suspend access to the NovixAgent AI widget instantly, without prior notice or liability, for any reason, including breach of this section.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which NOVIXAGENT is registered. Any disputes shall be resolved in the competent courts of that jurisdiction. EU consumers retain any mandatory consumer-protection rights under the law of their country of residence.

14. Contact

Legal inquiries: support@novixagent.ai