Question 1

Can customers message the agent on WhatsApp, Instagram, or Messenger?

Accepted Answer

Yes — all three. Connect a WhatsApp Business number, an Instagram professional account, or a Facebook Page in Dashboard → Channels, and incoming customer messages use the same agent knowledge, lead capture, and conversation history as your website. They are included on Pro and up, and channel replies draw on the same monthly message allowance rather than a separate charge. On Pro and up, Live Agent can hand the thread to an operator. Messages the agent starts are a separate capability: appointment reminders can already go out over WhatsApp, while WhatsApp follow-ups on the lead-status playbook are still coming soon — that playbook sends email only.

Question 2

Will it give wrong or made-up answers?

Accepted Answer

No. Answers that go through retrieval are tagged grounded, low-confidence, or no-evidence: a reply backed by your content shows the source pages or files beneath it once the reply has finished, except when the visitor asked for your team, and when nothing in your content was retrieved for the question the agent says it can't help with that one rather than guessing, and offers to put the visitor in touch with your team. Citations are assembled on our side from the passages actually retrieved, and the agent is instructed not to write a source list of its own, so the Sources shown beneath a reply come from what was retrieved. On Business, the Messages tab lists the questions visitors asked that your content could not answer, as they wrote them (the first 200 characters, where the site stores question text), so you know what content to publish next. How much of your tier-1 volume gets deflected depends on how thoroughly your own content covers what visitors ask — that's the lever you control.

Yes — that's the AI Assistant, and once you turn follow-up on it is handled for you. For each lead status you pick a channel and, if you like, a goal; when a lead reaches that status the assistant writes a short message and sends it automatically. Booking businesses can also send automatic appointment reminders a set number of hours before the meeting — by email, or on Pro and up over WhatsApp once you've connected WhatsApp Business, where the reminder is a Meta-approved template with Confirm and Reschedule buttons. Because nobody reads these automatic messages before they go out, each one is written only from the goal you set for that status, your reply template, your business type, the topic of the request and the visitor's first name (only when the name as given holds nothing but letters, spaces, apostrophes and hyphens, and its first word has at most one apostrophe or hyphen inside it), plus the booking details for a reminder — never from the visitor's own words. If a written reminder would carry any link other than the booking's own links (its reschedule or cancel link and, when the meeting's location is a web address, that address), a link to your website, or a bare address already written in your own settings or the booking details — counting any bare address that ends in a real top-level domain as a link — it is not sent: it is kept as a draft in the lead for you to send or skip. A WhatsApp reminder is the approved template itself, so this check does not apply to it; one is skipped rather than sent, and uses none of the allowance, when the name the customer gave has no first name the template can use — most often because it carries a title or initial with a dot, a comma or a digit, or a first name joined more than once. For a personal answer to exactly what a visitor wrote, open the lead and use Generate AI reply; you read that draft and send it yourself. Email follow-up is live on every plan (40 AI drafts a month on Starter, 200 on Pro, 1,000 on Business, unlimited on Custom). The monthly allowance is spent when a message is written, so sending it is free; a reminder held as a draft or skipped because the booking was cancelled has still used its unit. Every follow-up email goes out under a sender name taken from your website's domain (a workspace with no website sends under our product name), with replies coming back to you and a one-click unsubscribe. Still coming soon: WhatsApp on the lead-status playbook (that playbook is email-only today), and an AI voice confirmation call for a booked appointment — a customer who left a phone number would get a consent-based confirmation/reminder call, booking-only and never cold outreach.

Question 3

Can the agent follow up with leads on its own?

Accepted Answer

Yes — that's the AI Assistant, and once you turn follow-up on it is handled for you. For each lead status you pick a channel and, if you like, a goal; when a lead reaches that status the assistant writes a short message and sends it automatically. Booking businesses can also send automatic appointment reminders a set number of hours before the meeting — by email, or on Pro and up over WhatsApp once you've connected WhatsApp Business, where the reminder is a Meta-approved template with Confirm and Reschedule buttons. Because nobody reads these automatic messages before they go out, each one is written only from the goal you set for that status, your reply template, your business type, the topic of the request and the visitor's first name (only when the name as given holds nothing but letters, spaces, apostrophes and hyphens, and its first word has at most one apostrophe or hyphen inside it), plus the booking details for a reminder — never from the visitor's own words. If a written reminder would carry any link other than the booking's own links (its reschedule or cancel link and, when the meeting's location is a web address, that address), a link to your website, or a bare address already written in your own settings or the booking details — counting any bare address that ends in a real top-level domain as a link — it is not sent: it is kept as a draft in the lead for you to send or skip. A WhatsApp reminder is the approved template itself, so this check does not apply to it; one is skipped rather than sent, and uses none of the allowance, when the name the customer gave has no first name the template can use — most often because it carries a title or initial with a dot, a comma or a digit, or a first name joined more than once. For a personal answer to exactly what a visitor wrote, open the lead and use Generate AI reply; you read that draft and send it yourself. Email follow-up is live on every plan (40 AI drafts a month on Starter, 200 on Pro, 1,000 on Business, unlimited on Custom). The monthly allowance is spent when a message is written, so sending it is free; a reminder held as a draft or skipped because the booking was cancelled has still used its unit. Every follow-up email goes out under a sender name taken from your website's domain (a workspace with no website sends under our product name), with replies coming back to you and a one-click unsubscribe. Still coming soon: WhatsApp on the lead-status playbook (that playbook is email-only today), and an AI voice confirmation call for a booked appointment — a customer who left a phone number would get a consent-based confirmation/reminder call, booking-only and never cold outreach.

Question 4

How does the 7-day free trial work?

Accepted Answer

Start a trial on Starter, Pro, and Business — your pick — for a website's first subscription (one trial per customer) and you get that plan's features for 7 days, no charge; usage during the trial is limited. We require a card so the renewal happens automatically — no surprise bills, no manual upgrade flow. You can cancel in the billing portal before day 8 at zero cost. Already getting value on day 5? Move up a plan mid-trial — the change applies right away, the trial keeps its end date, and the first charge for the new plan falls on that date. Prefer to start paying sooner? “Start paid plan now” ends the trial immediately.

Question 5

Why a credit card up front for the trial?

Accepted Answer

Two reasons. One: it filters out bot signups — agents are expensive to host, so we'd rather not run free for accounts that never convert. Two: it removes the friction of a separate upgrade flow. On day 8 → automatic renewal if you keep it, $0 if you cancelled. No re-entering card data.

Question 6

What if I sign up and it doesn't work out?

Accepted Answer

Two layers of protection. First, the 7-day trial is a real test drive of the plan you pick, with usage limited for the length of the trial — cancel before day 8 and you're charged $0. Second, on monthly billing the worst case is one paid month while you decide; a yearly plan is paid for the whole year up front, and cancelling it stops the renewal rather than refunding the rest of that year. We don't refund unused time unless the law requires it, but if something is genuinely broken on our side (the agent didn't behave as advertised), email us and we'll work it out case by case.

Question 7

Can I upgrade mid-trial?

Accepted Answer

Yes. Switch to Pro or Business anytime during the trial — the change applies right away, the trial keeps its end date, and the first charge for the new plan falls on that date. Usage stays limited until the trial ends. If you would rather start paying sooner, “Start paid plan now” ends the trial immediately and charges for the plan then; if the payment does not go through, the trial simply continues.

Question 8

Can I upgrade or downgrade later?

Accepted Answer

Anytime. Upgrades take effect immediately — a prorated charge for the rest of the cycle, and the bigger message limit applies right away rather than next cycle (messages you've already used this month still count against it, and your reset date doesn't move). Downgrades take effect at period end — your widget keeps working, your settings stay saved.

Question 9

Can I cancel anytime?

Accepted Answer

Yes, and there is no contract beyond the period you've paid for. Cancel in the billing portal and the renewal stops; you keep access until the end of that period.

Question 10

What happens if I cancel a yearly plan?

Accepted Answer

Cancelling stops the next renewal; it does not end the plan early. You keep full access until the end of the year you paid for, and we don't refund the unused time unless the law requires it. If something is genuinely broken on our side, contact us and we'll work it out.

Question 11

What's a "message"?

Accepted Answer

One visitor question plus the agent's reply = one message. So a 6-turn conversation is 6 messages. The count is taken when the question is admitted, before the agent retrieves anything, so a reply that declines for want of evidence still counts against the allowance. What doesn't count is a failure on our side: if the model errors out or your knowledge base is briefly unavailable, the message is credited straight back.

Question 12

Can I run out of messages mid-month?

Accepted Answer

Yes — when you hit your monthly cap the agent stops answering questions, including inside a conversation already in progress, until your allowance resets. The widget itself does not go away: it stays on the page, says the allowance is spent and asks for contact details, showing your lead form where you have one set up, and your own operators can still reply in live chat, which never draws on the message allowance. That reset is monthly on your website's own reset date, so a yearly plan still refreshes every month rather than once a year. You can also upgrade to the next tier at any point (instant, prorated).

Question 13

Can I add more than one website?

Accepted Answer

Yes — every account supports unlimited websites. Each website has its own plan, its own agent, its own settings, templates and analytics. So you can run a Starter site for your blog and a Business site for your agency client side by side, billed separately.

Question 14

Can visitors talk to a real person, not just the AI?

Accepted Answer

Yes — Live Agent is a real-time human handoff inside the same widget (see /use-cases/live-chat): a visitor clicks "Talk to a human" and reaches an operator directly, no separate live-chat tool to install. The button only shows when an operator is online and within your configured working hours. Your team works from a shared inbox in the dashboard with the visitor's page, device, location and captured lead already on screen, plus saved replies, file attachments, and a typing indicator. It comes with operator seats included in your plan (2 seats on Pro, 10 seats on Business — invited teammates; you never use a seat yourself), separate from the AI message cap. When the AI cannot answer, it still offers to take the visitor's contact details, and that lead reaches your team by email, Slack, or webhook (see the CRM/Zapier/Slack question above). Automated team routing — auto-assignment, departments, SLA targets — is on the roadmap (see /roadmap).

Question 15

Can visitors call my team through the widget?

Accepted Answer

Yes — on Pro and up, visitors can start a real voice call with your team straight from the chat window. Calling is a switch you turn on in your live-chat settings (it starts off), and each operator chooses whether they take calls. The call runs browser-to-browser: the visitor taps the call button, the browser asks for microphone permission, and they're connected — no phone numbers on either side, and no per-minute fees or per-call charges, because calls use the same operator seats as live chat. The call button follows the same presence rules as live chat, so it only appears while an operator is online. Every available operator rings for up to 45 seconds — online, not already on a call, and not opted out of calls — and whoever accepts first takes it; if nobody picks up, the visitor is offered your lead form where you have one set up, so a missed call still becomes a lead. In most live-chat tools, only the agent can start a call — visitor-initiated calling is usually an enterprise contact-center feature.

Question 16

Can my teammates answer live chats too?

Accepted Answer

Yes — live chat is built for teams. Invite operators by email (a personal invite link, valid 72 hours, only that address can accept) and pick either the websites each one can staff or access to the whole account, which covers every website you add later too. The team shares one inbox with Mine / Unassigned / All views: assign a conversation to yourself in one click, or just reply to an unassigned chat and it's claimed automatically. A live indicator shows which teammate is already viewing a conversation, so two people can avoid answering the same visitor. Everyone shares the site's saved replies (any operator can add one), and each operator gets personal desktop notifications with sound plus their own visitor-facing identity — show a real name or a display alias. Plans include 2 seats for invited operators on Pro and 10 seats on Business; the account owner is always on top of that and never consumes a seat.

Question 17

Can my operators handle live chats in languages they don't speak?

Accepted Answer

Yes — live chat translates in both directions, and it's included with Live Agent rather than sold as an add-on. Your operator reads each visitor message in their own language (in a browser with the built-in translator and an available language pair) and types replies in it; the visitor writes and reads in theirs. 38 languages are supported, the visitor's language is detected automatically and follows them if they switch mid-conversation, and there's nothing for the visitor to install, choose, or turn on — any browser, any device. Your operator sees what they typed while the chat stays open in their tab, with the exact version the visitor received one click away; after a reload, their earlier replies are shown translated back from the version the visitor received. The translation runs on the operator's own device, inside their browser, so the conversation text isn't sent to an outside translation service. Two things to know: it needs a desktop browser with the built-in translation engine on the operator's side, such as a recent Google Chrome or Microsoft Edge — Safari, Firefox, and mobile browsers don't have the engine, so an operator there works without translation and the dashboard says so, while visitors are unaffected whatever they use; and it is machine translation, not a human translator, which is why the original is always one click away. The first use of a language pair downloads a small model (one click, a few seconds), then it's instant. It runs on the operator seats your plan already includes — not per message, not per translated word.

Question 18

What can an invited operator see in my account?

Accepted Answer

Exactly what you chose when you invited them, and you choose one of two things. Name the websites, and they see those and no others: Live Chat is always included and everything else is an opt-in checkbox — Leads, Analytics, Knowledge Base, Integrations, AI Templates, Chat Configuration — with an invite starting on Live Chat and Leads and every other box unticked. Or give access to the whole account, which reaches every website you have now and every one you add later. That answer carries its own set of the same six boxes: the invite form hands out all six, and you can switch any of them off afterwards without pinning the person back to named websites. Shared sections open in an operator mode scoped to the job: Knowledge Base and Integrations are read-only, and integration cards do not show secrets or API keys; on Leads an operator can move a lead through the pipeline but has no Delete; AI Templates and Chat Configuration are editable when you tick them. Six things are never shared and cannot be ticked for anybody: billing, account settings, website management, team management, Channels, and the outbound Assistant — connecting a messaging channel and reaching back out to a lead both act as you, so they stay with the account owner. You can edit a teammate's permissions or revoke access at any time — it applies immediately.

Question 19

Does it work in languages other than English?

Accepted Answer

Yes — every plan. The agent replies in the language of the visitor's message, and the widget's own interface follows the visitor's language where it is one of the widget's 31. A visitor from Germany sees the chat in German, a visitor from Mexico sees it in Spanish, with no extra setup on your end. Your knowledge base stays in whatever language you wrote it; the agent handles the translation when it matters. Source-side multi-language content translation (translating retrieved chunks before answering, for sites that are English-only) is on the roadmap for Business and Custom — see /roadmap.

Question 20

What does the Custom plan include?

Accepted Answer

Custom is sales-led — for teams whose procurement requirements aren't met by Starter / Pro / Business yet. Common asks here (SSO/SAML, an organisation boundary spanning several companies, roles you define yourself, on-prem or VPC deployment, BYO LLM keys, a SOC 2 report) are on our public roadmap (see /roadmap) rather than shipped today — we'd rather have an honest conversation about timelines than promise something we can't deliver. Pricing is per contract. Reach out via /contact to start a conversation.

Question 21

What happens to my customer data?

Accepted Answer

It stays yours. Conversations travel over TLS, the chat and embedding AI providers we use exclude training on your content under their business-tier terms, and you can delete a website and its data yourself (a paid website is held recoverable for a grace period first) and export its leads, or a subject-access copy of the site, whenever you need to. Our own support staff see conversations with email addresses (accented and non-Latin letters included), phone numbers written with a plus, with spaces, dashes or slashes between the digit groups, or in dotted pairs, and card numbers (13 to 19 digits) automatically masked server-side (a name typed into the chat stays as written unless the visitor gave it in one of your lead forms in that same chat) — raw content requires a separate, audited, MFA-gated workflow. GDPR-aligned consent banner included. Full details at /security.

Question 22

Do you have SOC 2 / ISO 27001 / SSO?

Accepted Answer

Status today: the underlying controls (TLS, audit logs, MFA, signed webhooks, encryption, role-based access, no-training terms with our chat and embedding AI providers) are running in production. The third-party SOC 2 Type II attestation is on the audit calendar — window opening Q4 2026, report expected Q2 2027 — and ISO 27001 is planned for 2027. SSO/SAML, an organisation boundary spanning several companies, roles you define yourself and on-prem or VPC deployment are on the roadmap for the Custom contract tier — see /roadmap for the live status. If a missing certification is a deal-blocker for your team, tell us at /contact?subject=security — we'd rather know before you sign than after. Full security primer at /security.

Feature	Starter$29/mo	Pro$99/mo	Business$399/mo	CustomTalk to sales
Capacity
Messages / month	1,000 / month	4,000 / month	20,000 / month	Custom
Pages crawled	500	2,500	10,000	Custom
Uploaded files (PDF · DOCX · TXT)	10 MB	100 MB	1 GB	Custom
Re-crawl frequency	Weekly	Daily	Every 12h	Scoped per contract
AI quality	Latest generation	Latest generation	Latest generation	Latest generation
Knowledge search	Standard	Smart	Premium	Premium
Voice TTS	—	150,000 chars / mo	500,000 chars / mo	Custom
Voice STT	—	Unlimited (browser)	Unlimited (browser)	Unlimited (browser)
Calendar booking	—	100 events / mo	500 events / mo	Custom
Webhooks	Enabled	Enabled	Enabled	Enabled
Answers & knowledge
PDF, DOCX, TXT uploads (total)	10 MB total	100 MB total	1 GB total	Custom
Visitor document analysis (price a file, understand a file, or your own template)	—	200 uploads / mo, 10 MB, local parsers	500 uploads / mo, 25 MB, Gemini native PDF	Unlimited + custom templates
Grounded / low-confidence / no-evidence labelling
Keeps itself fresh — auto re-crawl	Weekly	Daily	Every 12h	Scoped per contract
Business type auto-detection
Editable AI persona & tone
Auto language detection
Visual result cards
Lead capture
Lead inbox in your admin dashboard
Lead capture (intent + scoring)
Customize the lead form
Conversation auto-fill
Outbound lead webhook
HMAC-signed webhooks + dead-letter queue
Leads CSV export
Calendar booking		100 / mo	500 / mo	Custom
Operator invites with per-section access
Hand the account over to someone else
Voice calls from the widget
Live chat translation for operators
Proactive messages (the agent speaks first)	1 rule, standard wording	3 rules + your own wording	Unlimited rules	Unlimited rules
AI follow-up emails (cold-lead autopilot)	40 / mo	200 / mo	1,000 / mo	Unlimited
Appointment reminders
Live Chat
Human handoff with context
Live Agent — talk to a real human, with your team		2 seats	10 seats	Custom seat count
Search past live-chat conversations
Post-chat rating (CSAT)
Voice
Voice input (Speech-to-Text)		Unlimited	Unlimited	Unlimited
Voice output (Text-to-Speech)		150k chars / mo	500k chars / mo	Custom
Brand & widget
Language + theme
Bubble position + size
Bubble label + visibility
Brand colors (light + dark)
Bubble offset fine-tune
Proactive auto-show + delay
Persona — bot avatar + logo
Custom bubble icon
Remove "Powered by" (white-label)
Analytics
Visitor Engagement — the number that grows from day one
Overview dashboard
Message Analysis
Knowledge Gap Detection
Conversations & outcomes
Conversation topics
Per-topic sentiment
Geographic & Languages
Export Data
ROI & cost savings
Chats with a reply (share of conversations)
Document analysis insights
Integrations & channels
Slack native (OAuth + Block Kit)		1 workspace	1 workspace	1 workspace
Calendly
Cal.com
Custom AI actions (no-code tools)	1 action	5 actions	15 actions	Unlimited
Shopify order status		250 / mo	1,000 / mo	Unlimited
Public REST API + API keys
AI agents on your site (customers' AI assistants)
Your own AI assistant, connected to your account (MCP)
WhatsApp Business channel
Instagram DM channel
Facebook Messenger channel
Security & compliance
Rate limiting + fingerprint protection
Two-factor authentication (TOTP)
High-uptime infrastructure

Feature	Starter$29/mo	Pro$99/mo	Business$399/mo	CustomTalk to sales
Capacity
Messages / month	1,000 / month	4,000 / month	20,000 / month	Custom
Pages crawled	500	2,500	10,000	Custom
Uploaded files (PDF · DOCX · TXT)	10 MB	100 MB	1 GB	Custom
Re-crawl frequency	Weekly	Daily	Every 12h	Scoped per contract
AI quality	Latest generation	Latest generation	Latest generation	Latest generation
Knowledge search	Standard	Smart	Premium	Premium
Voice TTS	—	150,000 chars / mo	500,000 chars / mo	Custom
Voice STT	—	Unlimited (browser)	Unlimited (browser)	Unlimited (browser)
Calendar booking	—	100 events / mo	500 events / mo	Custom
Webhooks	Enabled	Enabled	Enabled	Enabled
Answers & knowledge
PDF, DOCX, TXT uploads (total)	10 MB total	100 MB total	1 GB total	Custom
Visitor document analysis (price a file, understand a file, or your own template)	—	200 uploads / mo, 10 MB, local parsers	500 uploads / mo, 25 MB, Gemini native PDF	Unlimited + custom templates
Grounded / low-confidence / no-evidence labelling
Keeps itself fresh — auto re-crawl	Weekly	Daily	Every 12h	Scoped per contract
Business type auto-detection
Editable AI persona & tone
Auto language detection
Visual result cards
Lead capture
Lead inbox in your admin dashboard
Lead capture (intent + scoring)
Customize the lead form
Conversation auto-fill
Outbound lead webhook
HMAC-signed webhooks + dead-letter queue
Leads CSV export
Calendar booking		100 / mo	500 / mo	Custom
Operator invites with per-section access
Hand the account over to someone else
Voice calls from the widget
Live chat translation for operators
Proactive messages (the agent speaks first)	1 rule, standard wording	3 rules + your own wording	Unlimited rules	Unlimited rules
AI follow-up emails (cold-lead autopilot)	40 / mo	200 / mo	1,000 / mo	Unlimited
Appointment reminders
Live Chat
Human handoff with context
Live Agent — talk to a real human, with your team		2 seats	10 seats	Custom seat count
Search past live-chat conversations
Post-chat rating (CSAT)
Voice
Voice input (Speech-to-Text)		Unlimited	Unlimited	Unlimited
Voice output (Text-to-Speech)		150k chars / mo	500k chars / mo	Custom
Brand & widget
Language + theme
Bubble position + size
Bubble label + visibility
Brand colors (light + dark)
Bubble offset fine-tune
Proactive auto-show + delay
Persona — bot avatar + logo
Custom bubble icon
Remove "Powered by" (white-label)
Analytics
Visitor Engagement — the number that grows from day one
Overview dashboard
Message Analysis
Knowledge Gap Detection
Conversations & outcomes
Conversation topics
Per-topic sentiment
Geographic & Languages
Export Data
ROI & cost savings
Chats with a reply (share of conversations)
Document analysis insights
Integrations & channels
Slack native (OAuth + Block Kit)		1 workspace	1 workspace	1 workspace
Calendly
Cal.com
Custom AI actions (no-code tools)	1 action	5 actions	15 actions	Unlimited
Shopify order status		250 / mo	1,000 / mo	Unlimited
Public REST API + API keys
AI agents on your site (customers' AI assistants)
Your own AI assistant, connected to your account (MCP)
WhatsApp Business channel
Instagram DM channel
Facebook Messenger channel
Security & compliance
Rate limiting + fingerprint protection
Two-factor authentication (TOTP)
High-uptime infrastructure

Try Starter free for 7 days on your first subscription. Then $29/mo.

One flat plan. No credits, no per-message charges.

Three plans, one job: turn traffic into customers.

Plan features, side by side.

Committed for upcoming releases — already targeted to specific tiers

Have requirements our standard tiers don't cover?

Everything you might want to ask.

Stop letting traffic walk away.

Try Starter free for 7 days on your first subscription. Then $29/mo.

One flat plan. No credits, no per-message charges.

Three plans, one job: turn traffic into customers.

Plan features, side by side.

Committed for upcoming releases — already targeted to specific tiers

Have requirements our standard tiers don't cover?

Everything you might want to ask.

Stop letting traffic walk away.

One flat plan. No credits, no per-message charges.

Three plans, one job: turn traffic into customers.

Plan features, side by side.

Committed for upcoming releases — already targeted to specific tiers

The claims on this page are ones you can check.

Have requirements our standard tiers don't cover?

Everything you might want to ask.

Can customers message the agent on WhatsApp, Instagram, or Messenger?

Will it give wrong or made-up answers?

Can the agent follow up with leads on its own?

How does the 7-day free trial work?

Why a credit card up front for the trial?

What if I sign up and it doesn't work out?

Can I upgrade mid-trial?

Can I upgrade or downgrade later?

Can I cancel anytime?

What happens if I cancel a yearly plan?

What's a "message"?

Can I run out of messages mid-month?

Can I add more than one website?

Can visitors talk to a real person, not just the AI?

Can visitors call my team through the widget?

Can my teammates answer live chats too?

Can my operators handle live chats in languages they don't speak?

What can an invited operator see in my account?

Does it work in languages other than English?

What does the Custom plan include?

What happens to my customer data?

Do you have SOC 2 / ISO 27001 / SSO?

Stop letting traffic walk away.

One flat plan. No credits, no per-message charges.

Three plans, one job: turn traffic into customers.

Plan features, side by side.

Committed for upcoming releases — already targeted to specific tiers

The claims on this page are ones you can check.

Have requirements our standard tiers don't cover?

Everything you might want to ask.

Can customers message the agent on WhatsApp, Instagram, or Messenger?

Will it give wrong or made-up answers?

Can the agent follow up with leads on its own?

How does the 7-day free trial work?

Why a credit card up front for the trial?

What if I sign up and it doesn't work out?

Can I upgrade mid-trial?

Can I upgrade or downgrade later?

Can I cancel anytime?

What happens if I cancel a yearly plan?

What's a "message"?

Can I run out of messages mid-month?

Can I add more than one website?

Can visitors talk to a real person, not just the AI?

Can visitors call my team through the widget?

Can my teammates answer live chats too?

Can my operators handle live chats in languages they don't speak?

What can an invited operator see in my account?

Does it work in languages other than English?

What does the Custom plan include?

What happens to my customer data?

Do you have SOC 2 / ISO 27001 / SSO?

Stop letting traffic walk away.