Status of selected committed and exploring features. When something ships, it disappears from this page and shows up on the changelog and the pricing comparison.
In active development.
Round-robin auto-assignment, multiple departments/inboxes, working-hours SLA targets, and advanced per-operator analytics — automation on top of the shipped team inbox.
Listed in Zapier's app marketplace with named triggers (Lead captured, Conversation completed) and actions, instead of a generic Catch Hook URL with manual field mapping. Generic Zapier-via-Catch-Hook already works today.
Planned for the second half of 2026 once the Shipping-soon batch lands.
Direct HubSpot / Salesforce / Pipedrive integration with pre-mapped contact + deal fields and OAuth — no Zapier hop needed.
Top recurring unanswered questions auto-generate draft FAQ pages you can review and publish straight to your site.
Planned for 2027; tell us if you need one sooner.
Third-party audited security controls. Ships with the Custom contract on completion.
Tell us what you need and the timeline you're working against, and we will scope it with you in a Custom agreement.